Andrea, Lynda and Ray met as managers at GE Aerospace, where they discovered a shared interest in determining how best to mentor their employees. The impetus for this book's first version was a layoff in 1992. During the painful process of deciding who would be laid-off, the authors had a pivotal insight: Most employees did not lose their jobs for lack of technical skills, lack of effort or lack of ambition. Instead, most were let go because of poor "workplace skills," such as an inability to adapt to the business culture, poor planning or problem solving, inappropriate interpersonal interactions and lack of time management. The authors have since devoted a significant portion of their careers to helping people benefit from this insight.
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